Warranties, Returns, and Replacements

Each and every one of the products we have listed on the site we have personally used, and loved. Our experience was fantastic, if you had any experience less than that please contact us at support@waxxin.com.

Issues do arise from time to time, we ask for the chance to make the situation right by immediately contacting us because we are confident you will be impressed by our products and support.

Warranty and Replacement Parts

Being an Authorized Retailer for the brands we carry for brand such as Ooze allows us to offer a 1-Year Replacement Warranty on all orders purchased through us that carry one.

In the case of a manufacturer defect, no matter the case, please reach out to us via support@waxxin.com. Even if the issue arises after delivery from shipping, all we ask for is simple proof by means of picture / video that we can pass along to the manufacturer for future improvements.

Refunds

14-Day Return Policy: Every eligible product returns 100% of the purchase price (not including shipping) providing the product is returned in similar condition, new and unbroken. Customers that are not pleased are bad for business, we want to change that. However, due to USPS poloicies, if a shipment arrives broken the claim must be filed before re-shipping because that voids the insurance policy.

Start the refund process by notifying support@waxxin.com with an email containing the subject line "Refund order #(enter order number here)" . Please include receipt or proof of purchase to return address below, once you have all the info from our first class support team.

Returns

All return shipping costs are covered by the consumer. There is a zero refund policy on shipping expenses. All returns should be sent to:

Waxxin.com
CBD Professionals
37420 Townhall st.
Harrison Township, MI 48045

Returning over $75 in merch? (or any glass) We would recommend using some sort of tracking or insurance with your shipping purchase. We are not responsiable for lost, broken or missing items, all return packages will be video recorded upon opening.

 
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